Free Shipping on all US / APO / FPO orders
Every order is made specifically for the individual customer. Orders will be completed on a first-come, first-served basis. WoobieLand can complete approximately 5 orders per week. Turn-around time depends upon the current number of orders. Please check the order status section on the home page or order status page. Order status will be updated regularly.
Sending in your own woobie(s) is always an option. S, M, L, and XL require 1 woobie; M tall, L tall, and XL tall, 2XL, & 3XL require 2 woobies for The True Gentleman Smoking Jackets. All Robes and The Proper Fellow Smoking Jackets require 2 woobies. The cost is the same whether you supply the woobies or we do. The reason for this is that the process for cutting a customer supplied order takes much longer, as we have absolutely no room for error like when we are using our own stock of woobies.
Free CONUS/OCONUS/APO/FPO shipping. Other international orders will receive a second invoice for shipping.
We're a small business, so we ask that you request size exchanges only if it doesn't fit. All refund requests will incur a 20% restocking fee.
We hope you are happy with your purchase. We are a very small business, so we ask that you only request a return for a size exchange. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within ninety (90) days of the purchase date. All returned items must be in new and unused condition. Please note, customer is responsible for all return shipping charges. We strongly recommend that a trackable method is used to ship a return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
**Please note: A 20% restocking fee will be charged for all refunds.
Custom orders are not eligible for refunds or exchanges.
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